Program Manager, Air Transportation, Quality & Continuous Improvement
Position open to the following locations:
Dallas, TX, Baltimore, MD, Rockford, IL and Cincinnati, OH At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Air ACES is seeking a highly skilled and motivated Regional Quality Manager to work within the AIR- Amazon Customer Excellence System (ACES).
The ideal candidate values simplicity, while leveraging technology to eliminate waste, reduce variation and drive scalable operational excellence.
As a change agent for the Middle Mile, you will maintain a company-wide perspective and deliver solutions that are beneficial to the broader transportation ecosystem, including both internal and external customers.
The Air ACES Regional Quality Manager will support operational leaders with subject matter expertise, assist with new launches and take a leadership role in the rollout of projects, new processes and continuous improvement.
This position requires deep customer focus and strong self-motivation.
It will involve regular communication with our Air leaders and key support teams and requires you to be detail-oriented and comfortable partnering across cross-functional business and technical teams.
To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with great communication skills.
Responsibilities:
Drive network level excellence in six sigma and lean practices through designing and implementing systems, metrics, and programs that drive adoption and continuous improvement Mentor Amazon Air Leadership in lean principles and drive adoption of standard work systems into the daily work and habits of Air Gateway/Hub staff.
Support process improvements, best practice sharing, and standardization across all Amazon Air processes using Lean principles.
Work with the business to determine process gaps and areas of opportunity for improvement.
Collaborate with counterparts in other ATS functional areas (e.
g.
EHS, Learning, Loss Prevention, Finance, IE, etc.
) as well as corporate teams such as Air's Launch SME's to drive improvement, standardization and documentation of core process elements to support network growth and scale.
Engage in and lead Kaizen events to improve operations in support of ACES CI initiatives.
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
Support the work of ACES teams working to improve the vision, content, and delivery of ACES strategy.
Collaborate and drive results with operational leaders and support teamsA successful candidate will demonstrate:
High attention to detail including proven ability to manage multiple, competing priorities simultaneously Ability to think strategically and execute methodically Excellent communication skills (written and verbal) Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our largest strategic projects and programs#AMAZONAIR.
Estimated Salary: $20 to $28 per hour based on qualifications.
Dallas, TX, Baltimore, MD, Rockford, IL and Cincinnati, OH At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Air ACES is seeking a highly skilled and motivated Regional Quality Manager to work within the AIR- Amazon Customer Excellence System (ACES).
The ideal candidate values simplicity, while leveraging technology to eliminate waste, reduce variation and drive scalable operational excellence.
As a change agent for the Middle Mile, you will maintain a company-wide perspective and deliver solutions that are beneficial to the broader transportation ecosystem, including both internal and external customers.
The Air ACES Regional Quality Manager will support operational leaders with subject matter expertise, assist with new launches and take a leadership role in the rollout of projects, new processes and continuous improvement.
This position requires deep customer focus and strong self-motivation.
It will involve regular communication with our Air leaders and key support teams and requires you to be detail-oriented and comfortable partnering across cross-functional business and technical teams.
To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with great communication skills.
Responsibilities:
Drive network level excellence in six sigma and lean practices through designing and implementing systems, metrics, and programs that drive adoption and continuous improvement Mentor Amazon Air Leadership in lean principles and drive adoption of standard work systems into the daily work and habits of Air Gateway/Hub staff.
Support process improvements, best practice sharing, and standardization across all Amazon Air processes using Lean principles.
Work with the business to determine process gaps and areas of opportunity for improvement.
Collaborate with counterparts in other ATS functional areas (e.
g.
EHS, Learning, Loss Prevention, Finance, IE, etc.
) as well as corporate teams such as Air's Launch SME's to drive improvement, standardization and documentation of core process elements to support network growth and scale.
Engage in and lead Kaizen events to improve operations in support of ACES CI initiatives.
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
Support the work of ACES teams working to improve the vision, content, and delivery of ACES strategy.
Collaborate and drive results with operational leaders and support teamsA successful candidate will demonstrate:
High attention to detail including proven ability to manage multiple, competing priorities simultaneously Ability to think strategically and execute methodically Excellent communication skills (written and verbal) Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our largest strategic projects and programs#AMAZONAIR.
Estimated Salary: $20 to $28 per hour based on qualifications.
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