Bilingual Health Outreach Specialist I

Company Name:
UniCare Life & Health Insurance Company
Job Description
WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are working together to transform health care with trusted and caring solutions.
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people's lives, and to take your career further than you can imagine.
This is an office based position at the Maryland Health Plan in Hanover, MD. The Outreach Specialist must be flexible to attend evening community outreach events in Howard County, Anne Arundel County, Montgomery County and Prince Georges County.
Provides initial contact between Disease Management Program and specific identified members. Under direct supervision, conducts outbound motivational calls to eligible members to provide information regarding program benefits. _Primary duties may include, but are not limited to:_
Conducts disease management survey via telephone and gathers appropriate member information.
Persuades members to participate in the Disease Management Program by providing information about the program, outlining member benefits and explaining available services.
Handles inbound calls as needed.
Records call details and adjusts call scripts as needed based on client requirements.
Directs member inquiries to appropriate Health Coach or Nurse Health Coaches.
Job Qualifications
Requires high school diploma or the equivalent; minimum of 6 months experience in a telesales or phone role demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
Bilingual Spanish required.
Computer proficiency in MS Word, Excel, and Outlook
Knowledge of Access and/or Facets a plus
Ability to follow defined policies and protocols required.
Knowledge of medicaid/managed care company products, services and benefits preferred.
Knowledge of medical terminology, claims, billing, coding a plus.
WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at . EOE.M/F/Disability/Veteran.
Once an offer is accepted, all external applicants are subject to a background investigation and if appropriate, drug testing. Offers of employment shall be contingent upon passing both the background investigation and drug testing (if required).
Current WellPoint associates: All referrals must be submitted through the formal associate referral process on WorkNet. Official guidelines for the associate referral program can be found in My HR.

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