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SOC Technician

Company Name:
TeleCommunication Systems, Inc.
ABOUT THE COMPANY:
When it comes to mission-critical wireless communications, TeleCommunication Systems, Inc. (TCS) (NASDAQ: TSYS) solves some of the toughest technical challenges. We produce solutions for communications that demand proven high levels of reliability, security, and availability.
ABOUT THE OPPORTUNITY:
Customer Service Tech (SOC) with be responsible for fielding customer phone calls to support TCS equipment and Satellite Network issues.
PRIMARY DUTIES:
Tier 1 support for Managed Services Operation Center
Network support to include iDirect, Linkway and SCPC satellite technologies.
Equipment support for remote VSAT equipment.
Create Metrics reports (customer calls, TT's, RMAs, Incident Reports, etc.)
Rotate from Day shift to Night shift.
Night shift rotation required.
SKILLS REQUIRED:
2 plus years Customer Service experience
Flexible hours
Basic Network Skills (CCENT level)
iDirect experience preferred
VSAT experience preferred
Basic MS Office skills (Word, Excel, Visio)
NewPoint M&C experience preferred
EDUCATION/EXPERIENCE REQUIREMENTS:
A minimum of HS diploma or equivalency diploma required.
VSAT, ITIL and CCENT experience preferred.

TeleCommunication Systems, Inc. is an Equal Opportunity Employer

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