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Configuration/Workflow Queue Manager

Company Name:
TAD PGS, Inc.
TAD PGS, INC. is currently seeking a Configuration/Workflow Queue Manager for one of our clients in Hanover , MD. Must have an active TS/SCI w/FS Poly Clearance.
Primary Responsibilities:
Works in conjunction with the business development staff; creates new business by identifying customer purchasing requirements and technical specifications.
Assists in defining and creating demonstration software and systems to showcase products and systems.
Provides answers to customer inquiries concerning system software and applications, pre-sale and post-sale. Refers inquiries as necessary to appropriate personnel.
Assists in testing user configurations for system compatibility. Documents and provides support; resolves issues to ensure that the system is functioning according to specifications.
Interacts with engineering groups to assist in the design changes to equipment. Assists in tracking the progress of the projects with accountability to the customer, project manager and management to ensure an on-time and smooth product launch for the customer.
Assists in the training of customers on systems applications.
Basic Qualifications:
Bachelor''s degree or equivalent combination of education and experience.
Bachelor''s degree in computer science, engineering or related field preferred.
Three or more years of applications engineering, field support or technical sales experience.
Experience working with department/account overall business objectives and goals.
Experience working with operating systems.
Experience working with software tools including compilers, assemblers, debuggers and simulators.
Experience working with assembly languages such as HTML programming, MySQL, C, C++, etc.
Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management.
Other Qualifications:
Security + certification required.
Load configurable items throughout the enterprise. Helps manage any changes or tasks to occur across the enterprise that will affect configurable items.
Monitor the service ticket workgroups (queues) to assign tickets to Service Desk technicians or re-assign to appropriate workgroups.
Must be able to work under pressure.
Must be able to effectively communicate with manager, team leads, technicians, and others as appropriate.
Communication skills.
Interpersonal skills to interact with customers and team members.
Organization and time management skills.
Analytical and problem solving skills.
Ability to troubleshoot technical problems either on-site or remotely.
Ability to comprehend and filter information in design/sale/support of products and systems.
Willingness to travel.
Category:: IT
Location: Hanover , MD
Minimum Experience (yrs):: 3+
Required Education:: Bachelors Degree

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