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Configuration / Workflow Queue Manager

Company Name:
TAD PGS, Inc.
TAD PGS, INC. is currently seeking a Configuration / Workflow Queue Manager for one of our clients in Hanover , MD. Must have an active TS/SCI Full Scope Poly Clearance.
## Description:
Our customer provides real-time high-level of service quality to guarantee access to critical systems. This position works with the Operations workflow team, spanning across organizations and utilizing many ticketing tools. This position ensures compliance with enterprise requirements, including workflow, processes inside and outside of tools, change processes, and approvals.
Essential Job Functions:
Works in conjunction with the business development staff; creates new business by identifying customer purchasing requirements and technical specifications.
Assists in defining and creating demonstration software and systems to showcase products and systems.
Provides answers to customer inquiries concerning system software and applications, pre-sale and post-sale. Refers inquiries as necessary to appropriate personnel.
Assists in testing user configurations for system compatibility. Documents and provides support; resolves issues to ensure that the system is functioning according to specifications.
Interacts with engineering groups to assist in the design changes to equipment. Assists in tracking the progress of the projects with accountability to the customer, project manager and management to ensure an on-time and smooth product launch for the customer.
Assists in the training of customers on systems applications.
## Qualifications:
Basic Qualifications :
Bachelor''s degree or equivalent combination of education and experience
Bachelor''s degree in computer science, engineering or related field preferred
Three or more years of applications engineering, field support or technical sales experience
Experience working with department/account overall business objectives and goals
Experience working with operating systems
Experience working with software tools including compilers, assemblers, debuggers and simulators
Experience working with assembly languages such as HTML programming, MySQL, C, C++, etc
Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management
Other Qualifications:
Program Qualifications:
TS/SCI with Polygraph Required
Security + certification required
Load configurable items throughout the enterprise. Helps manage any changes or taskings to occur across the enterprise that will affect configurable items.
Monitor the service ticket workgroups (queues) to assign tickets to Service Desk technicians or re-assign to appropriate workgroups.
Must be able to work under pressure.
Must be able to effectively communicate with manager, team leads, technicians, and others as appropriate.
Communication skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Analytical and problem solving skills
Ability to troubleshoot technical problems either on-site or remotely
Ability to comprehend and filter information in design/sale/support of products and systems
Category:: IT
Location: Hanover , MD
Minimum Experience (yrs):: 3+
Required Education:: Bachelors Degree

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