Front Office Manager
Hanover, MD Hanover, MD Full-time Full-time Estimated:
$49.
1K - $62.
1K a year Estimated:
$49.
1K - $62.
1K a year GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:
The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland.
The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service.
The Hotel has 297 rooms with 24 suites and over 45,000 sq.
ft.
of event space handling events from 10 to 1,500.
The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference! WHAT WE ARE LOOKING FOR:
The first impression of a hotel is everything for a guest and the Front Office Manager is the leader responsible for cultivating that experience.
The ideal Front Office Manager is an organized, positive, high-energy leader that enjoys teaching and developing.
The ability to lead a team is essential in creating an efficient operation that assist our guests and helps create a warm and inviting atmosphere.
The ideal leader is culture-focused and enjoys personalizing experiences for others to make a difference while being able to handle a very high-pace environment.
WHAT WE EXPECT FROM YOU:
? The primary leader of all front office operations to ensure efficient guest registration, checkout, guest service, shuttle service, and telephone service are all exceeding our guest experience standards ? Monitor and maintain the front office systems and equipment to ensure their optimum performance through personal action and partnership with UT and others ? Track guest satisfaction surveys and maximize usage of the guest response tracking system ? Communicate both verbally and in writing to provide clear direction to the front office team ? Interact positively with guests and take action to resolve problems to maintain a high level of guest satisfaction and quality ? Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.
Ensure all Front Office Quality Standards are complied with and are consistently applied ? Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction ? Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations ? Resolve guest complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality ? Regular attendance in conformance with the standards is essential to the successful performance of this position ? Monthly inventory of all supplies, maintain par levels of supplies by placing the required orders ? To be present during the peak operational hours/times i.
e.
:
Weekends, Holidays and Special Events ? Able to interpret financial results in regard to revenues, payroll, cost and expenses ? Responsibilities include routinely inspecting the hotel and public area's actively working the front desk, ensuring completion of front desk daily duties, quality of service and night audit accuracy ? Contribute to the team's effort by accomplishing tasks and assisting with projects as needed ? Contribute to team/company engagement efforts ? Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS:
? Maintain complete knowledge of and comply with all departmental policies/service procedures/standards ? Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day ? Maintain positive guest relations at all times ? Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately ? Able to handle cash and credit transactions ? Computer literacy and financial management a must ? Able to effectively deal with internal and external guests, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
? General knowledge of local area attractions and transportation ? Able to observe and detect signs of emergency situations.
Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates ? Able to make sound business decisions and take action quickly based on previous experience and good judgment ? Understand the English language both in written and verbal form Minimum of 2 years Front Desk experience in leadership role High School Diploma or equivalent required, Bachelor's degree preferred Your wages are only part of the employment equation.
Benefits add significant dollars to your total compensation package and greatly improve your quality of life.
Southern offers one of the best benefits packages in the industry.
Southern provides:
A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD&D Insurances Traditional and ROTH 401(k) with Company contribution Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty Continuing Education You can customize your package to include:
Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status.
All benefits are subject to change or cancellation at any time.
Location:
7795 Arundel Mills Boulevard, Hanover, MD 21076 Location:
7795 Arundel Mills Boulevard, Hanover, MD 21076 Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Vision insurance Schedule:
Monday to Friday Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$49.
1K - $62.
1K a year Estimated:
$49.
1K - $62.
1K a year GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:
The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland.
The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service.
The Hotel has 297 rooms with 24 suites and over 45,000 sq.
ft.
of event space handling events from 10 to 1,500.
The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference! WHAT WE ARE LOOKING FOR:
The first impression of a hotel is everything for a guest and the Front Office Manager is the leader responsible for cultivating that experience.
The ideal Front Office Manager is an organized, positive, high-energy leader that enjoys teaching and developing.
The ability to lead a team is essential in creating an efficient operation that assist our guests and helps create a warm and inviting atmosphere.
The ideal leader is culture-focused and enjoys personalizing experiences for others to make a difference while being able to handle a very high-pace environment.
WHAT WE EXPECT FROM YOU:
? The primary leader of all front office operations to ensure efficient guest registration, checkout, guest service, shuttle service, and telephone service are all exceeding our guest experience standards ? Monitor and maintain the front office systems and equipment to ensure their optimum performance through personal action and partnership with UT and others ? Track guest satisfaction surveys and maximize usage of the guest response tracking system ? Communicate both verbally and in writing to provide clear direction to the front office team ? Interact positively with guests and take action to resolve problems to maintain a high level of guest satisfaction and quality ? Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.
Ensure all Front Office Quality Standards are complied with and are consistently applied ? Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction ? Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations ? Resolve guest complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality ? Regular attendance in conformance with the standards is essential to the successful performance of this position ? Monthly inventory of all supplies, maintain par levels of supplies by placing the required orders ? To be present during the peak operational hours/times i.
e.
:
Weekends, Holidays and Special Events ? Able to interpret financial results in regard to revenues, payroll, cost and expenses ? Responsibilities include routinely inspecting the hotel and public area's actively working the front desk, ensuring completion of front desk daily duties, quality of service and night audit accuracy ? Contribute to the team's effort by accomplishing tasks and assisting with projects as needed ? Contribute to team/company engagement efforts ? Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS:
? Maintain complete knowledge of and comply with all departmental policies/service procedures/standards ? Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day ? Maintain positive guest relations at all times ? Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately ? Able to handle cash and credit transactions ? Computer literacy and financial management a must ? Able to effectively deal with internal and external guests, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
? General knowledge of local area attractions and transportation ? Able to observe and detect signs of emergency situations.
Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates ? Able to make sound business decisions and take action quickly based on previous experience and good judgment ? Understand the English language both in written and verbal form Minimum of 2 years Front Desk experience in leadership role High School Diploma or equivalent required, Bachelor's degree preferred Your wages are only part of the employment equation.
Benefits add significant dollars to your total compensation package and greatly improve your quality of life.
Southern offers one of the best benefits packages in the industry.
Southern provides:
A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD&D Insurances Traditional and ROTH 401(k) with Company contribution Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty Continuing Education You can customize your package to include:
Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status.
All benefits are subject to change or cancellation at any time.
Location:
7795 Arundel Mills Boulevard, Hanover, MD 21076 Location:
7795 Arundel Mills Boulevard, Hanover, MD 21076 Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Vision insurance Schedule:
Monday to Friday Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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