Help Desk Intern
Keller Management Services, LLC is the parent company of leading specialty construction companies across North America.
We are part of the leading international ground engineering firm, Keller Group, PLC based in the UK.
We are seeking a highly motivated Help Desk Intern with excellent communication skills to become a member of our corporate team located in Hanover, MD.
The ideal candidate would have an Associates/Bachelors Degree in a related field of study and/or multiple industry standard certifications such as A+, Net+, MCTS/MSCE, as well as 1-2 years hands on experience in a Microsoft Windows environment.
Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
Troubleshoot, resolve and/or escalate reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk.
Ensure that all communications (calls/chat/in-person) are logged into IT Connect 24/7 ITSM and maintain complete and thorough documentation
Monitor ServiceNow to provide level 1 onsite support or remote support to ensure operational problems are resolved in a timely manner
Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
Be involved in global projects to support other IT teams
Order and configure computer systems, mobile devices and peripherals.
Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
Performing related activities resulting from the position held which are requested by management to ensure operational integrity
Ensure all requests are dealt with adherence to company policy and SOPs
Contact with Suppliers/Vendors and check delivery/arrange support
Partner with IT and business personnel to discuss the impact of incidents on products and services
Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLAs
Always providing excellent customer service
Associates/Bachelors degree in information systems or a related field
2
years of IT experience with sensitivity and commitment towards business problem solving.
One to two years working experience providing level 1 or 2 technical support in a multiple office environment.
Proven ability to diagnose both computer hardware and software issues (OS and apps)
Windows Server system administration using Active Directory, deploying applications and antivirus solutions, printer configuration, remote desktop, etc.
Ability to troubleshoot and solve basic network connectivity issues
Excellent problem solving and troubleshooting skill
Ability to assess and prioritize issues
Excellent verbal communication and customer service skills
Attention to detail Keller is an Equal Opportunity Employer.
We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Opportunity Employer ID:
2023-4488 External Company Name:
Keller North America, Inc.
External Company URL:
https:
//www.
keller-na.
com/ Street:
7550 Teague Road Suite 300 Post End Date:
12/22/2023 Recommended Skills Active Directory Group Administration Antivirus Softwares Attention To Detail Communication Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
We are part of the leading international ground engineering firm, Keller Group, PLC based in the UK.
We are seeking a highly motivated Help Desk Intern with excellent communication skills to become a member of our corporate team located in Hanover, MD.
The ideal candidate would have an Associates/Bachelors Degree in a related field of study and/or multiple industry standard certifications such as A+, Net+, MCTS/MSCE, as well as 1-2 years hands on experience in a Microsoft Windows environment.
Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
Troubleshoot, resolve and/or escalate reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk.
Ensure that all communications (calls/chat/in-person) are logged into IT Connect 24/7 ITSM and maintain complete and thorough documentation
Monitor ServiceNow to provide level 1 onsite support or remote support to ensure operational problems are resolved in a timely manner
Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
Be involved in global projects to support other IT teams
Order and configure computer systems, mobile devices and peripherals.
Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
Performing related activities resulting from the position held which are requested by management to ensure operational integrity
Ensure all requests are dealt with adherence to company policy and SOPs
Contact with Suppliers/Vendors and check delivery/arrange support
Partner with IT and business personnel to discuss the impact of incidents on products and services
Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLAs
Always providing excellent customer service
Associates/Bachelors degree in information systems or a related field
2
years of IT experience with sensitivity and commitment towards business problem solving.
One to two years working experience providing level 1 or 2 technical support in a multiple office environment.
Proven ability to diagnose both computer hardware and software issues (OS and apps)
Windows Server system administration using Active Directory, deploying applications and antivirus solutions, printer configuration, remote desktop, etc.
Ability to troubleshoot and solve basic network connectivity issues
Excellent problem solving and troubleshooting skill
Ability to assess and prioritize issues
Excellent verbal communication and customer service skills
Attention to detail Keller is an Equal Opportunity Employer.
We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Opportunity Employer ID:
2023-4488 External Company Name:
Keller North America, Inc.
External Company URL:
https:
//www.
keller-na.
com/ Street:
7550 Teague Road Suite 300 Post End Date:
12/22/2023 Recommended Skills Active Directory Group Administration Antivirus Softwares Attention To Detail Communication Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
